Ejom Technologies LLC ("Ejom", "we", "us", "our") operates the ejom.app marketplace connecting African vendors with global buyers. This Privacy Policy explains how we collect, use, and share information when you use our services.
1. Information We Collect
Information you provide
- Account information: Name, email address, phone number, and password when you register.
- Vendor information: Business name, address, KYC documents, tax identification, and banking information (for vendors).
- Shopping information: Shipping and billing addresses, payment method (processed securely by Stripe), and order history.
- Communications: Messages, support requests, and product reviews.
Information collected automatically
- Device information: IP address, browser type, device type, and operating system.
- Usage data: Pages visited, features used, time spent, referral sources.
- Cookies: See our Cookie Policy for details.
2. How We Use Your Information
- To operate, maintain, and improve our marketplace
- To process orders, payments, and shipping
- To verify vendor identity and prevent fraud
- To send transactional emails (order confirmations, shipping updates)
- To respond to customer service requests
- To send marketing communications (only with your consent)
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share data only in these limited circumstances:
- With vendors: When you place an order, we share your shipping address and contact information with the relevant vendor and delivery partner so they can fulfill your order.
- Service providers: Trusted third parties who help us operate, including Stripe (payments), Cloudinary (image hosting), Resend (email delivery), and analytics providers.
- Legal requirements: When required by law, court order, or to protect rights and safety.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain your information as long as your account is active or as needed to provide services. Order records are retained for at least 7 years for tax and accounting purposes, even after account deletion.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent for marketing communications at any time
To exercise these rights, email us at hello@ejom.app. We will respond within 30 days.
6. Security
We use industry-standard security measures including encryption in transit (HTTPS), secure password hashing, and access controls. However, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.
7. Children's Privacy
Our services are not intended for anyone under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
8. International Transfers
Ejom operates globally. Your information may be transferred to and processed in countries other than your own, including Ghana and the United States. These countries may have different data protection laws than yours. By using our services, you consent to these transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our website. Your continued use of our services after changes means you accept the updated policy.
10. Contact Us
Questions about this Privacy Policy? Contact us:
Ejom Technologies Limited
IL8 Akola Street, Yellow House, Tantra Hill
Accra, Ghana (GPS: GW-0998-8489)
Email: hello@ejom.app